Returns:

All items (excluding items purchased during a store wide sale and regular sale items, swimwear, intimates, bodysuits, hats, or hair products which are FINAL SALE) may be returned for STORE CREDIT within 7 days of delivery as long as the garment is returned in the condition it was sent, must be unwashed and unworn. Please email customerservice@shopspanishmoss.com with “RETURNS” in the subject line to receive instructions on returns. All requests for returns made after the 7 day period will be denied. All Returns are granted in the form of store credit. Store credits are valid for one year from the date they are issued. 

WE DO NOT GIVE REFUNDS UNDER ANY CIRCUMSTANCES.

 

Shipping

Orders are processed and shipped within 24-72 hours, weekends and holidays excluded. Orders placed after 12 pm PST will begin being processed the following business day. Once placed, orders cannot be canceled, but can be exchanged for alternate items if the order has not shipped.

Spanish Moss reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly. 

Spanish Moss offers free shipping, your package will be shipped via USPS Priority or USPS First Class Mail only, Express shipping will not be used. 

To upgrade your shipping from Priority Mail to Express Mail, or to add signature confirmation and insurance, please contact us directly at customerservice@shopspanishmoss.com.

 Spanish Moss is not responsible for lost or stolen packages on purchases made without insurance and/or signature confirmation. 

International

Spanish Moss ships worldwide. All items are shipped USPS, and rates depend on the weight and size of the item.

International Shipping Options

First Class International is the least expensive shipping method. First Class International generally takes 10-21 days, but does NOT include tracking or insurance. 

Priority Mail International is a mid-priced shipping method. Priority International usually takes 1-2 weeks to arrive, and includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method. 

Express Mail International usually arrives within 5-7 days after processing and comes with tracking, confirmation, and insurance. We recommend this shipping method for time-sensitive deliveries. (Depending on the customer’s country’s customs department, this shipping method may take longer than 5-7 days. This is not the responsibility of Spanish Moss). 

All customs duties, taxes, or fees are the sole responsibility of the customer. Spanish Moss is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.